Who actually shows up
A mechanical contractor licensed in your state, holding general liability and workers compensation coverage. You get the company name before the visit, not after it.
How it works
Four steps, and you approve the price before step three
The same sequence runs on a scheduled maintenance visit and on a compressor failure at midnight. The only thing that changes is how fast it runs.
RequestTell us the building and the symptom
Two minutes on the form or one call. Address, equipment if you know it, and what the building is doing wrong.
ScopeFee and arrival window confirmed
Before anyone is dispatched you have the diagnostic fee, the arrival window and the name of the contractor assigned.
DiagnoseFindings, photographs and a price
The technician diagnoses on site and sends you the cause, the photographs and a fixed repair price for approval.
ReportWork completed and documented
The repair is completed after your approval, and the report is filed against the site so the history follows the building.
The rules we work under
What we never do
We do not start billable work without written approval, we do not add a trip charge on top of a quoted diagnostic, and we do not mark up parts. If any of those appear on an invoice, it is our error and we correct it.
What we need from you
Site access details, a contact who can approve a price, and roof or plant room access arrangements. That is the whole list.
Start with a walkthrough
A technician lists what is installed, records its condition, and returns a scope with a price. You decide what happens next.
Flat rate diagnostic fee quoted before dispatch, credited toward the repair when you approve the work.