Commercial HVAC service
One number, answered by a person, any hour. We confirm the diagnostic fee and the arrival window before a truck is assigned, so nothing on the invoice is a surprise.
No cooling on a floor, compressor lockout, blower failure, frozen coil, water coming through a ceiling tile from a blocked condensate line, tripped breakers, control board faults, thermostat and sensor failures, and heat failures in winter.
You describe the symptom and the building. Dispatch confirms the diagnostic fee, the arrival window and who has site access. The technician diagnoses, calls you with findings and a price, and starts work only after you approve it.
Contract sites are not charged an after hours premium on the diagnostic visit. For sites without a contract the after hours rate is stated when you call, before dispatch.
Send the address and the equipment you know about. We come back with a scope, a visit frequency and a price.
Flat rate diagnostic fee quoted before dispatch, credited toward the repair when you approve the work.
